Out There! Support

Go out and look around.
If you hit a snag, come back here.

Here are answers to some common questions. If you can’t find what you need, feel free to email me and I’ll get back to you as soon as I can.

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Frequently Asked Questions

Are my photos uploaded to a server?

No. Your photos and albums are stored only on your device. Our server only provides public content such as the daily prompt. Uninstalling the app will delete local works that have not been saved elsewhere, so please save any photos you want to keep to your Photos library first.

Why is there no new prompt today?

First, make sure your internet connection is working, then reopen the app. If your trial or subscription has ended, you can still view past prompts and albums, but you will no longer receive new daily prompts.

If I take another photo, will both photos be kept?

Each daily prompt keeps only one selected work. When you take a new photo, you can either replace that day’s work or save the new photo separately in one of your own albums.

How do I add the Home Screen widget?

Touch and hold an empty area on your iPhone Home Screen, enter edit mode, add a widget, search for “Out There,” and choose a size. If the widget does not show content right away, open the app once, complete a photo, and wait a moment for it to refresh.

How do I cancel or manage my subscription?

Open iPhone Settings → your Apple Account → Subscriptions, then select Out There to view, change, or cancel your subscription. You can also open Apple’s subscription management page from the Settings screen in the app.

Will my photos be restored automatically on a new phone?

Not at the moment. Out There does not currently provide accounts or cloud photo backup. Photos you have already saved to your system Photos library are not affected. Previous purchases can be verified again using “Restore Purchases” in the app.

How can I report a problem or submit something?

Please email bellyhole@icloud.com. When reporting a problem, including your iPhone model, iOS version, and screenshots will help us diagnose it more quickly. Submissions will only be displayed publicly with your explicit permission.